Provides project or assigned customer account(s) with: administrative support; receives, investigates, manages and responds to all customer inquiries including orders, quotes, shipments, products, product returns, customer feedback and complaints; for the assigned account(s). Must be customer oriented with excellent communication skills.
Serves as sales support and administrative Point of Contact to the assigned accounts.
- Order administration
- Scheduling administration
- Labeling and unique documentation
- Customer supplied inventory administration.
- Complaints, issues, and recommendations for improvement
- Request for Return Authorization
Provide quotes for standard products to customers.
Monthly reporting of customer repetitive/potential/actual issues
Maintains and updates with communication from the customer, from internal customers and copies of pertinent e-mail documentation on each electronic file for all assigned customer orders.
Maintains assigned customer account information,
Trace orders and provide expedite management communication with internal customers.
Enter orders received into the company operating system.
Assist with invoice payments, when needed.
Performs other duties as assigned.
Excellent Project and Time Management Skills
Excellent phone etiquette and customer service communication skills: communication style reflects professionalism; must have strong command over the English language when interacting with customers, visitors, and co-workers; language should demonstrate a satisfactory use of word choice so customers maintain confidence in skill sets. Speak in an upbeat and positive tone and the tone should reflect empathy and concern for the customers, visitors, and employees.
Good listening skills to enable understanding of the specifics of a particular situation, to ensure service provides appropriate answers to customers' questions.
Flexibility: Must be able to adapt to (internal and external) customer’s unique needs and changing circumstances. Must be open to change and be willing to take the customer's feedback and act on it.
Able to multi-task and possess strong organizational & filing skills.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Knowledge of MS Office (Word, Excel, Outlook, etc)
Switchboard, keyboard & typing skills
Physical Demands & Work Environment:
Work environment is located in an office-type setting, such as frequent sitting or walking around workstations. The performance of this position when coordinating with operations may require occasional exposure to the manufacturing environment and elements where under certain areas may require the use of personal protective equipment as needed.
Associate’s Degree preferred or equivalent certification in customer service /sales training
Minimum 2-4 years customer service experience in a similar or related industry
[ If you have problems submitting using the 'Apply Now' button above, please send your Name, Phone Number, Resume and any other pertinent information to: firstname.lastname@example.org with the subject 'Customer Service Rep' ]